News – Page 2 – AGE

Congratulations to Patti Boucher, AGE Executive Director, on her Retirement

Patti Boucher retires at the end of this week after a very successful and rewarding 42-year career in healthcare, initially nursing at the point-of-care and for the last 25 years in senior healthcare leadership positions.

The AGE team thanks Patti for her steadfast belief in the importance of dementia education for staff at the point-of-care and her careful stewardship of AGE’s growth and success over the past five years. As she begins this exciting new stage in life we wish her happiness (and time to sit down to write the rest of that family recipe book she’s been itching to complete!)

Patti reflects on her time at AGE, including its growth and success as a social enterprise, with thank-yous to AGE’s partners and stakeholders. Read her Goodbye Blog here.

(Photo: Patti speaks at the ORCA Road Show)




BSO Releases Update to the Behavioural Education and Training Support Inventory (BETSI) Tool

AGE Executive Director, Patti Boucher, chaired a committee that developed a revised Behavioural Education & Training Support Inventory (BETSI) tool. The updated BETSI includes representations of four of AGE’s dementia curricula.

The tool informs leadership decisions on how to provide staff members with appropriate education that prepares them to care for older adults with responsive behaviours in various contexts.

During the process of developing this document, the BETSI Working Group received valuable feedback from many key partners and wishes to particularly acknowledge contributions from those who responded to the BETSI User Survey (August 2017), the BSO Provincial Steering Committee, the BSO Operations Committee, the BSO Knowledge Translation & Communications Advisory and the BSO Knowledge to Practice Community of Practice. In addition, the BETSI Working Group wishes to thank all of the Program Representatives for taking the time to submit applications for inclusion into the updated BETSI.

The updated BETSI can be found here.

Questions or feedback pertaining to the BETSI can be directed to or call 1-855-276-6313.


The BETSI Working Group

Patti Boucher – Executive Director, Advanced Gerontological Education (Chair)

Monica Bretzlaff – Manager, BSO Provincial Coordinating Office & North East BSO, North Bay Regional Health Centre

Faith Malach – Executive Director, Behaviour Supports & Memory Care Programs, Baycrest Health Sciences

Maureen O’Connell – Psychogeriatric Resource Consultant, North Simcoe Muskoka Specialized Geriatric Services

Patti Reed – Program Manager, BSO Central LHIN

Tiffany Symes – Waterloo Wellington Vulnerable Seniors Community Seniors Lead, CMHA (Member until May 2018)

Katelynn Viau – Project Coordinator, BSO Provincial Coordinating Office, North Bay Regional Health Centre (Lead Collaborator)

AGE Sponsors #CGNA2019

AGE is very proud to be a Bronze Sponsor of the 20th Biennial Conference of the Canadian Gerontological Nursing Association. This year’s conference is May 2 – 4th in Calgary, Alberta, Canada. AGE will be attending and presenting at the conference. The CGNA’s theme for 2019 is “Older Persons Climbing Mountains: Journeys and Transitions.”

Learn more about #CGNA2019 here

Stories of Hope and Joy


The AGE Blog, Winter 2018 | 2019

There is no one person, program, policy, practice or quick fix for the complex issues of dementia care. Rather, the solutions live in a collaboration focused on education, with a person-centred approach at its core. In the season of hope and as a new year approaches, we thought we’d share some stories of hope and joy from the point of care — all of them achieved through collaboration. Click here to read our Winter Blog.



There is no one person, program, policy, practice or quick fix for the complex issues of dementia care. Rather, solutions live in a collaboration of people, programs, policies, practices and partnerships, focused on education and with a person-centred approach at their core. During the season of hope and as a new year approaches, we’d like to share stories of hope and joy, sent to us over the past year from organizations and GPA Certified Coaches — all of them were achieved through collaboration in education. Click here to read them!

Journal of Psychiatric and Mental Health Nursing: The experience of hospital staff in applying GPA to dementia care.

Journal of Psychiatric and Mental Health Nursing
Original Article

Wiley Online Library.


First published: 18 November 2018


This article has been accepted for publication and undergone full peer review but has not been through the copyediting, typesetting, pagination and proofreading process, which may lead to differences between this version and the Version of Record. Please cite this article as doi: 10.1111/jpm.12504




Hospital staff lacks knowledge and skills in dementia care. There is a need to understand how person‐centered care theory can be operationalized in staff’s practices to improve dementia care.


To describe the staff’s experiences of learning and applying the Gentle Persuasive Approaches (GPA) to enact person‐centered care in a hospital.


Mixed methods, including post-education survey and focus groups, were used. Thematic analysis was conducted to identify themes that describe participants’ experiences.


310 staff and leaders in a hospital participated in the GPA education and completed a posteducation survey (n=297). After one year, two follow‐up focus groups were conducted with interdisciplinary staff (n=24) across medicine and mental health programs. Our analysis identified three themes to enable person‐centered care: (1) changing attitudes, (2) changing practices, and (3) changing conditions.


This study contributes to the literature by providing evidence of how an education program was implemented in a large Canadian hospital to build capacity for dementia care. Joint education for interprofessional staff offers value in enabling person‐centered care.


Mental health nurses are in position to lead dementia education and advocate for person‐centered care in hospitals. Staff need structural support to engage in team learning for practice improvement.

This article is protected by copyright. All rights reserved.




Thank you to all organizations who took the time to submit their application for this award. All submissions were outstanding. At this time, we would like to recognize the four organizations with the highest scores and one with an Honourable Mention.

Highest Overall Score

Vancouver Coastal Health Authority, British Columbia

With Distinction

Alzheimer Society of Windsor-Essex County, Ontario in the category of Community Care

Halton Healthcare, Ontario in the category of Acute Care/Hospital

Sherbrooke Community Centre, Saskatchewan in the category of Long-Term Care

Honourable Mention

The Government of Nunavut